The Retriever Weekly Blog

Office of registrar back-ups are inexcusable


January 11th, 2010 - 11:25 by Corey Johns

In mid-November after I signed up for my classes I heard about a sports writing class that was going to be offered. It is being taught by Mark Hyman, a writer for Business Week who covers the business of sports, the author of two books, Confessions of a Baseball Purist and Until it Hurts, and an occasional freelance writer for yahoo.com. As a sports writer for The Retriever Weekly with hopes of making it a career after college I was very interested and went to look it up right away. But the class was not on the schedule of classes online.

I did not think it was a big deal at the moment because of note just under the link of the schedule of classes saying:

“Please note that additional classes will be posted to the Spring 2010 schedule in the coming days and weeks. Please continue to check back for updates.”

Because I wanted to make sure I would get in the class I continued to check back just about every day. But that note has not come off and the class has yet to be online. To make sure that the class was actually available next semester I emailed Dr. Chris Corbett, a member of the English Department in charge of journalism. He said the class was available and actually empty.

I doubt there will be many chances to have a class taught by a professional sports writer of Hyman’s caliber, so why would they shut students off to this opportunity.

While the class is still not online I began to think of how many other classes were not online anymore. What if there is a class that a student needs to graduate that is not online?

With only two weeks left before the spring classes begin when will they think to actually update their class list so students can actually have a chance to sign up for certain classes that have not been put online yet?

But, my problems with the office of registrar go much further than that. In mid-December while I was looking at my class schedule I discovered a big problem- I was no longer registered in any of my classes.

I immediately contacted the Office of Registrar and they said there was nothing they could do because they system showed I dropped all my classes. The only thing they could advise me to do was talk to all the teachers of classes I was planning on taking and ask them to let me into the classes.

While I did manage to get into four of the classes I originally signed up for, I am the 11th person on a wait list of my final class, which was the class I was most looking forward to taking.

So make sure you are in all of your classes you want to take before it is too late.

But the issue with the Office of Registrar this winter has been unforgivable. They may still be working out the bugs in the new system but they are dealing with Students who are paying to attend UMBC. If I were planning to graduate in the spring, but I was kicked out of a class by the registrars system, or I was not even able to get in the class because it was not online, I would not be in a good situation, possibly making me return, and pay, for an extra semester of classes.

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16 Responses to “Office of registrar back-ups are inexcusable”

  1. You can thank the wonderful transition to PeopleSoft. Now, everything I’ve heard is hear-say, but I heard through a few coworkers (I am employed here on campus as a student) that any class that doesn’t have a room assigned isn’t on the schedule. So keep checking back. Bug the crap out of the registrar. Keep calling. Keep emailing. Actually, to really get anything done with them, you have to GO DOWN in person. At the end of last summer, a bill and a grade that were dropped from my transcript magically appeared and I was financially unable to register for Fall classes all the sudden. I went down there and come to find out, the old system had everything correct. But it was never entered into PeopleSoft.

    It makes you wonder, we pay all this money and go through all this trouble and we end up getting thrown under the bus anyways.

    Heard something... on January 12th, 2010 at 4:19 pm
  2. No one cares about these things until they are the ones affected.

    MEH! on January 12th, 2010 at 5:09 pm
  3. I have had many similar issues with the registrar’s office. They are terrible and when someone’s school schedule is effected by their mistakes the always say that there is nothing they can do about it. In my 4 years here I have missed out on 2 classes at the fault of their office.

    Alex on January 12th, 2010 at 10:27 pm
  4. @MEH, That’s not true. I care about this but I am not affected. I just didn’t know that was happening.

    @Corey, I was already upset about the fee placed on transcripts…but this is ridiculous. They should have back up for these kinds of things. Isn’t that something that the “computer age” has taught us???? Technology has tendencies to screw us up! The points you bring up and the advice you gave at the end are valid, and I hope more people read this and take heed.

    Olavicki on January 12th, 2010 at 11:49 pm
  5. I heard from a friend that any classes without a room assigned to it were taken off the schedule. Don’t know if this is true or not. But I also have had grades reappear on my transcript months after they have been taken away, and that has thrown some rocks into GPA requirements for certain things. If you want to get anything done with the Registrar, you have to go down and talk to them in person. Don’t email them; they don’t know what a “time stamp” is. And don’t call, because they’ll tell you to email them.

    UGH on January 13th, 2010 at 10:11 am
  6. That’s UMBC for you. When it there fault they try to make it the students fault.

    nameless on January 13th, 2010 at 12:37 pm
  7. On the subject of mistakes with the new system. I was registered the Fall for 9 credits. Last week started getting loan repayment notices saying I withdrew from the university on 9/1/09. Checked the NSLC via the Verification Link and sure enough the university sent notification in November that I had withdrawn. Email the Registrar and they sent a correction but I wonder how many others may have been reported incorrectly.

    MDDP on January 13th, 2010 at 1:07 pm
  8. I recently (last semester) became an in-state resident. I rent a house here, own a car here, have a job here, pay taxes here, etc. When I went through the process of changing my address with the registrar’s office I was concerned that I would be charged out-of-state tution and wanted to know what processes were in place to prevent that from happening by mistake. Their answer? “You just have to wait and see”. So you’re telling me I have to wait to find out if you are going to charge me an extra $10,000 this semester? I think not. I STILL have my fingers crossed on this one. They need to get their act together.

    ECR on January 13th, 2010 at 1:36 pm
  9. ECR,
    I moved to MD when I got married a few years ago and immediately enrolled in UMBC. They told me it was pretty pointless to apply for in-state status at that point and told me I might have to wait a year. They were pretty worthless in what they told me at the time. After I had to borrow money on a private loan at the end of the semester to cover a shortfall so I could register for the next semester I found out via some higher ups in admin (after mentioning it at a transfer student dinner with Hrabowski there) that I could apply for in-state right away and explain the situation. I got the forms done and processed and paid in-state the very next semester (which was still less than a year.)

    Did they even mention the in-state forms to you?

    If I remember correctly they initially charged in-state and then changed it later when it came in. They do the change at the USM Regents Office down in College Park/Adelphi and then tell UMBC.

    Q on January 13th, 2010 at 8:24 pm
  10. @Corey – Quick question: Did that sports writing class actually have a confirmed classroom? Because one of the reasons that a lot of classes that people think are being offered aren’t online is simply because there is no available classroom at the requested time.

    @Everyone – If you have any questions/concerns with the Registrar, feel free to email them to umbcoaa@gmail.com. We are currently in active discussion with the Registrar about some of these issues, and we want to know what else is going on. If there is an issue that you think is a widespread problem (and not just a singular incident), please let us know! Let’s work together toward a solution.

    Richard on January 13th, 2010 at 10:03 pm
  11. How about this one…

    At the beginning of the Fall semester I had 102 credits so I had signed up for 19 credits. I would have a total 121 so that I could graduate. While waiting for my grades to come out I noticed that I now had 99 credits. How can you lose 3 credits??? Anyway I wrote the registrar’s office but its been 2 weeks now and they still have not figured it out.

    IRH on January 14th, 2010 at 11:34 am
  12. UGH. UMBC actually “LOST” a $1,000 scholarship from my job AND my loan information, and then charged me late fees for having to re-apply for the loans (late, obviously, because i thought it was taken care of.) I visited the Financial Aid office probably eight times within two weeks trying to get everything cleared. Even after everything was paid off, they still didn’t let me register for classes until I fought with the Student business office for hours. Now I’m on the wait list for a Bio class that I need to take practically every other requirement in my program.
    They’re still claiming they don’t have my AP test information, and I have a semester’s worth of credits cleared by those test scores.
    I don’t know what this school’s problem is, but I’m working really hard and paying a lot to be here, and they’re just making it more difficult than it needs to be. UMBC, get your act together. Spend a little less on renovation and a little more on education.

    RVB on January 14th, 2010 at 2:51 pm
  13. @ IRH Sometimes the number includes credits that don’t count towards the academic total (i.e. the pointless phys ed class). Maybe?

    Same thing’s happened to me, only it was in the middle of the semester and fortunately only one class. I guess you could print or save a copy of the schedule, and if anything happens at least you have proof. Although, if “the system” is dropping your classes for you, I don’t know how much that would help.

    FWIW, none of the staff or faculty I’ve talked to like the new system either.

    Ulrich on January 14th, 2010 at 7:27 pm
  14. I’m glad you wrote this piece. Do you think this is a registrar issue or a departmental issue? So how did you hear about the class if it wasn’t on the class list? I wonder how many other ‘lost’ classes there are out there…

    RAH on January 14th, 2010 at 11:16 pm
  15. ECR, you are not alone. I came from a different state. I have been paying MD tax, I have a job here, rent a house here and even receive state benefits from the governor of MD such as MD food stamp, health insurance. But you know what, it’s been three semesters that they rejected to consider me an in-state student. They said the fact that I am considered as an in-state resident by the State of Maryland doesn’t relate to the status of an in-state “student.” I don’t know how they classify an in-state “resident” and “student”.

    IRH, I transferred credit for SOCY 3xx from CCBC. Artsys says SOCY 3xx meets social science requirement, but UMBC catalog states that SOCY 3xx is a general elective for major. It doesn’t meet any GFR or GEP. So, I talked with the registrar’s office and it’s been more than a month now, but they haven’t given me credit for social science requirement yet.

    So, for both of the above cases, I’d like to assume that UMBC has a higher authority than the state and also the University system of Maryland.

    instate on January 17th, 2010 at 3:15 pm
  16. I’d like to know why I can’t view an unofficial copy of my transcript online for free. They expect me to purchase an official copy and open it. Ridiculous.

    A on January 21st, 2010 at 11:29 am

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